WEBVTT 00:00:17.975 --> 00:00:24.652 I can't believe we made it. I can. I mean, yeah, the salary is amazing, but the 00:00:24.702 --> 00:00:30.870 customer service, like, being free used by our guests, that's a lot. Just 00:00:30.920 --> 00:00:35.880 relax, smile, stay calm, and look pretty while you do it. 00:00:39.880 --> 00:00:47.151 That's easy for you to say. Well, I was born for this. I'm ready to spread my 00:00:47.201 --> 00:00:51.195 wings and travel the world. Ladies, quiet. 00:00:54.560 --> 00:00:59.030 First of all, congratulations on passing your apprenticeship. This is the 00:00:59.079 --> 00:01:02.310 beginning of your flight attendant course. 00:01:03.759 --> 00:01:05.760 Here at Free Use Airlines, 00:01:06.319 --> 00:01:09.605 the most important thing is customer 00:01:10.484 --> 00:01:15.525 pleasure. A passenger must feel welcome, comfortable, 00:01:16.085 --> 00:01:19.045 and above all else, satisfied. 00:01:20.645 --> 00:01:27.555 Today's lesson will be on grooming and professional image as well as service 00:01:27.605 --> 00:01:29.406 training. 00:01:30.989 --> 00:01:35.528 And by the looks of it, some of you are going to need both. 00:01:36.745 --> 00:01:38.545 Let's begin. 00:01:39.305 --> 00:01:45.064 Good luck. Good luck to you. I was born for this. Alright. 00:01:48.025 --> 00:01:51.780 First thing that we're going to be covering today 00:01:51.829 --> 00:01:54.709 will be grooming and professional 00:01:55.189 --> 00:01:56.989 image. 00:01:58.390 --> 00:02:01.349 Part of that is going to be contingent 00:02:02.545 --> 00:02:04.344 on your arrival, 00:02:04.944 --> 00:02:06.745 on your preparedness. 00:02:07.825 --> 00:02:09.625 This is out of Brexit. 00:02:10.305 --> 00:02:13.344 On your arrival, on your preparedness, 00:02:14.224 --> 00:02:17.147 and the time that you allowed yourself 00:02:18.069 --> 00:02:20.949 before your flights depart. 00:02:22.069 --> 00:02:26.469 We don't want to see sweaty, flustered, 00:02:27.110 --> 00:02:31.685 uncontrolled agents barreling their way through a terminal. 00:02:32.645 --> 00:02:36.085 We want to see professional conduct. 00:02:38.165 --> 00:02:40.241 You can't look professional 00:02:40.564 --> 00:02:46.750 if you're running full speed with your luggage behind you. Know the location of 00:02:46.800 --> 00:02:52.907 the designated checkpoints of the screening areas. Those are going to be vital 00:02:52.956 --> 00:02:59.221 in order to make it through with sufficient time. Give yourself at least an hour 00:02:59.271 --> 00:03:04.875 and a half to make it through security, to make it through checkpoints, 00:03:05.675 --> 00:03:13.115 and to ensure that you arrive at your flight with enough time to away. 00:03:14.729 --> 00:03:18.250 Do not transport packages, 00:03:20.490 --> 00:03:22.289 luggage, 00:03:22.409 --> 00:03:24.210 or other materials 00:03:24.569 --> 00:03:27.108 from people that you do not know. 00:03:28.775 --> 00:03:30.574 Do not work 00:03:32.694 --> 00:03:34.485 with packages 00:03:34.534 --> 00:03:37.655 or luggage or materials 00:03:38.134 --> 00:03:41.254 which contents are unknown to you. 00:03:43.580 --> 00:03:47.740 Let's skip ahead now to uniform standards because, 00:03:48.460 --> 00:03:50.259 by God, 00:03:51.020 --> 00:03:52.943 what I see here before me 00:03:54.780 --> 00:03:56.580 is disgraceful, 00:03:58.754 --> 00:04:00.555 ill fitting, 00:04:04.034 --> 00:04:05.835 out of ranks, 00:04:07.634 --> 00:04:15.403 sleeves of your undershirts that extend far beyond what is specified in your 00:04:15.454 --> 00:04:17.254 uniforms. 00:04:19.899 --> 00:04:22.379 Remove this. Unacceptable. 00:04:22.939 --> 00:04:28.555 Absolutely unacceptable. I'm sorry, sir. I'll do better. See that you do. 00:04:29.435 --> 00:04:32.512 I don't wanna see cadets walking in here 00:04:32.955 --> 00:04:34.754 with untrimmed, 00:04:34.875 --> 00:04:38.336 sloppy uniforms. Unclench your hands, please. 00:04:42.439 --> 00:04:44.240 Absolutely 00:04:44.360 --> 00:04:46.160 unacceptable. 00:04:46.360 --> 00:04:50.519 Let's see your watch. Yours as well. Remove. 00:04:54.920 --> 00:04:56.720 Your uniforms 00:04:58.125 --> 00:05:03.540 are of vital importance for multiple reasons. It allows passengers to easily 00:05:03.590 --> 00:05:05.389 identify you, 00:05:06.285 --> 00:05:11.290 and it also allows as a method of access. 00:05:13.689 --> 00:05:20.009 Depending on the state and the condition of your uniform at the time, 00:05:20.970 --> 00:05:27.435 it signifies to passengers passengers what is and is not acceptable at that 00:05:27.485 --> 00:05:29.285 time of service. 00:05:30.395 --> 00:05:32.954 This is one of the most vital 00:05:34.475 --> 00:05:39.560 and important parts of free use airlines airlines specifically. 00:05:42.520 --> 00:05:49.507 Please have those uniforms tailored before you come back here again. I will not 00:05:49.558 --> 00:05:54.814 be addressing this a second time. Yes. Yes. Yes, sir. Hair, 00:05:56.254 --> 00:05:59.535 neat, controlled, and professional. 00:06:03.854 --> 00:06:05.654 This is acceptable, 00:06:08.479 --> 00:06:10.279 extremely acceptable, 00:06:14.079 --> 00:06:19.434 also acceptable. You've done well on that front specifically. Makeup and 00:06:19.484 --> 00:06:21.283 grooming. 00:06:22.694 --> 00:06:25.415 This is free use airlines. 00:06:26.615 --> 00:06:28.415 That means specifically 00:06:29.095 --> 00:06:35.038 that you need to hold yourself to a much higher standard standard of 00:06:35.088 --> 00:06:37.379 attraction, of appearance, 00:06:40.099 --> 00:06:41.730 realism 00:06:41.779 --> 00:06:45.699 that other airlines may not hold their attendance. 00:06:50.235 --> 00:06:52.035 Excellent. 00:06:54.314 --> 00:06:56.115 Excellent. 00:06:59.035 --> 00:07:00.834 Excellent. 00:07:00.954 --> 00:07:02.754 Wonderful. 00:07:03.435 --> 00:07:05.235 Hygiene standards. 00:07:06.569 --> 00:07:11.610 There are certain things that are absolutely mandatory. 00:07:13.050 --> 00:07:14.850 Fresh bread, 00:07:16.009 --> 00:07:18.889 the absence of body odor, 00:07:19.425 --> 00:07:21.225 we cannot have 00:07:21.985 --> 00:07:23.785 a scenario 00:07:24.384 --> 00:07:29.584 in which a customer comes to corporate and complains 00:07:30.064 --> 00:07:33.060 about some kind of smell, 00:07:34.259 --> 00:07:36.660 some kind of disruptive 00:07:37.139 --> 00:07:38.939 or disturbing odor 00:07:46.214 --> 00:07:48.214 or of bad breath. 00:07:49.814 --> 00:07:57.654 You may be called at any time to provide customer satisfaction. 00:07:59.175 --> 00:08:02.713 And if you do not live up to certain standards 00:08:02.960 --> 00:08:05.519 of customer satisfaction, 00:08:09.040 --> 00:08:15.444 then you may quickly and clearly be dismissed from your duties. 00:08:16.644 --> 00:08:21.125 Keep your hands clean. Keep your mouths clean. 00:08:21.925 --> 00:08:24.324 Keep your uniforms clean. 00:08:26.245 --> 00:08:30.939 All of these things may be seen as a possible disruption 00:08:31.500 --> 00:08:36.940 either to other attendants or to our clientele. 00:08:39.019 --> 00:08:41.980 Body language and etiquette. 00:08:43.355 --> 00:08:45.995 Now there are certain motions, 00:08:47.115 --> 00:08:48.914 activities, 00:08:49.115 --> 00:08:53.195 ways of carrying and demonstrating yourselves, 00:08:54.394 --> 00:08:57.317 which are going to signify to clients, 00:08:58.129 --> 00:09:00.289 to our customer base, 00:09:01.730 --> 00:09:05.649 that you are ready and willing 00:09:07.330 --> 00:09:10.514 to provide customer service duties. 00:09:11.634 --> 00:09:17.788 Young lady? Yes, sir? Would you care to tell me why your top button is buttoned? 00:09:19.714 --> 00:09:24.440 Didn't realize. I'll unblind her right now, sir. Now 00:09:25.240 --> 00:09:26.789 this 00:09:26.840 --> 00:09:28.639 shows accessibility, 00:09:30.200 --> 00:09:32.000 openness, 00:09:32.519 --> 00:09:37.495 willingness to provide a customer satisfaction 00:09:38.054 --> 00:09:39.855 experience. 00:09:42.375 --> 00:09:44.164 This 00:09:44.215 --> 00:09:46.134 is definitive proof 00:09:46.855 --> 00:09:53.360 that you are willing to provide a customer satisfaction experience. 00:09:54.399 --> 00:09:59.913 Obviously, we have certain rules, certain regulations that we have to adhere to 00:09:59.964 --> 00:10:05.426 in the airport itself. But once you are past those security checkpoints 00:10:05.924 --> 00:10:08.155 and you are onboard a flight, 00:10:09.045 --> 00:10:10.845 this is acceptable. 00:10:11.684 --> 00:10:15.222 Of course, we want to make sure everyone knows 00:10:15.924 --> 00:10:23.860 that you are ready, willing, and available to provide customer satisfaction. 00:10:26.340 --> 00:10:29.940 The same rule applies to all of you. 00:10:31.860 --> 00:10:38.274 Top button unbuttoned, very good work. It shows commitment to customer 00:10:38.324 --> 00:10:40.124 satisfaction. 00:10:40.245 --> 00:10:43.629 It shows willingness to provide the customer 00:10:44.404 --> 00:10:50.029 with the experience that they chose Free Use Airlines. So 00:10:57.710 --> 00:11:00.029 let's set this up so 00:11:01.149 --> 00:11:09.682 that we are going through a regular day of service. This is how I would expect 00:11:09.733 --> 00:11:14.465 most of you to dress and present yourselves 00:11:15.105 --> 00:11:19.360 when onboard a freeze aircraft. 00:11:22.399 --> 00:11:24.200 Wonderful. 00:11:26.000 --> 00:11:27.470 This 00:11:27.519 --> 00:11:30.799 sends a very signifying message 00:11:31.600 --> 00:11:35.764 to all of our customers, especially this. Very nice. 00:11:36.884 --> 00:11:38.684 Now 00:11:39.605 --> 00:11:41.404 the problem here, 00:11:43.605 --> 00:11:45.404 body posture, 00:11:45.605 --> 00:11:47.404 gesturing. 00:11:47.605 --> 00:11:49.404 You're stiff. 00:11:50.029 --> 00:11:54.429 Unclench. Relax. Take a very deep breath. 00:11:58.029 --> 00:12:03.470 Do you feel these muscles now relaxing? I do. Excellent. 00:12:04.684 --> 00:12:07.884 This is part of the free use experience. 00:12:10.605 --> 00:12:14.205 We do not want to see closed off, 00:12:15.165 --> 00:12:16.965 standoffish, 00:12:17.404 --> 00:12:19.205 tense. Tense, 00:12:19.799 --> 00:12:21.722 deep Deep breath, breath. 00:12:24.920 --> 00:12:26.720 Or off putting 00:12:27.160 --> 00:12:28.960 clientele. 00:12:29.480 --> 00:12:31.403 We want to see attendants 00:12:32.120 --> 00:12:34.581 who are there to relieve stress, 00:12:37.235 --> 00:12:39.235 who are there to work, 00:12:40.914 --> 00:12:42.760 to serve customer needs, 00:12:43.875 --> 00:12:45.674 and to satisfy 00:12:46.529 --> 00:12:48.914 whatever part of the experience 00:12:49.730 --> 00:12:54.129 that customer is looking for. Yes, sir. Excellent. 00:12:55.970 --> 00:13:01.009 This is something that by the time we conclude 00:13:01.894 --> 00:13:10.054 the second meal service when all customers have been given food and beverage 00:13:12.774 --> 00:13:17.414 that I hope to see from every attendant on board. 00:13:22.320 --> 00:13:24.120 Wonderful. 00:13:26.240 --> 00:13:29.279 Appropriate body language, big smiles. 00:13:31.534 --> 00:13:33.695 Great, inviting, 00:13:34.735 --> 00:13:36.445 charismatic, 00:13:36.495 --> 00:13:38.735 charming, caring. 00:13:39.534 --> 00:13:42.470 Language is also very important here, 00:13:43.509 --> 00:13:49.509 both in terms of customer satisfaction and unsatisfied customer de escalation. 00:13:50.230 --> 00:13:52.549 What are some phrases 00:13:53.269 --> 00:13:55.590 that we may consider? 00:13:57.845 --> 00:13:59.644 In the event 00:13:59.845 --> 00:14:08.303 that a customer comes to you with an issue, a complaint, a request, we have 00:14:08.353 --> 00:14:11.190 some preapproved phrases. 00:14:12.470 --> 00:14:19.320 Certainly. Allow me to assist you. Thank you for your patience. I understand 00:14:19.369 --> 00:14:21.169 your concern. 00:14:23.429 --> 00:14:30.940 By the time food and beverage service is concluded and you have removed all of 00:14:30.989 --> 00:14:34.284 your PPE protocol, no more gloves, 00:14:35.085 --> 00:14:37.325 nothing else obstructing 00:14:38.205 --> 00:14:40.004 yourselves, 00:14:41.004 --> 00:14:47.609 that is when you can start to move on to the real customer service and 00:14:47.658 --> 00:14:49.940 satisfaction experience. 00:14:51.059 --> 00:14:53.539 Clearly, respectfully, 00:14:53.940 --> 00:14:55.740 and efficiently 00:14:56.125 --> 00:14:57.924 state 00:14:58.445 --> 00:15:05.636 what you are willing to do, how you are willing to serve them, and what is 00:15:05.686 --> 00:15:08.524 available should they request 00:15:09.330 --> 00:15:11.129 options. 00:15:13.570 --> 00:15:17.169 All of this falls under company guidelines. 00:15:18.610 --> 00:15:20.850 All of this is permitted 00:15:21.490 --> 00:15:24.575 through free use air. 00:15:26.654 --> 00:15:28.284 Now 00:15:28.334 --> 00:15:30.735 I am going to take you through 00:15:32.414 --> 00:15:34.215 a much more 00:15:34.589 --> 00:15:36.389 hands on, 00:15:36.990 --> 00:15:38.789 one on one, 00:15:39.070 --> 00:15:40.870 attentive, 00:15:41.549 --> 00:15:43.350 physical look 00:15:43.709 --> 00:15:47.804 at what a day may look like for you. 00:15:50.365 --> 00:15:54.684 This is something that you could expect on every flight, 00:15:55.725 --> 00:15:59.417 something you should expect from every customer, 00:16:01.129 --> 00:16:08.730 something that is going to be part of your everyday routine here at Freeze. 00:16:11.004 --> 00:16:12.804 Now 00:16:16.204 --> 00:16:18.004 we can begin 00:16:18.845 --> 00:16:20.644 going down the line. 00:16:21.565 --> 00:16:26.205 Many of you have already experienced 00:16:28.279 --> 00:16:30.440 the initial introduction. 00:16:31.639 --> 00:16:37.720 If you refer to your training manual, all of this is included within. 00:16:41.294 --> 00:16:43.095 Thank 00:16:47.695 --> 00:16:49.495 you, sir. 00:16:54.174 --> 00:16:58.836 Are you ladies picking up all of this? Yes. Yes. Does anybody have any 00:16:58.886 --> 00:17:00.687 questions? 00:17:05.480 --> 00:17:12.539 this is going to be day one. This is the training. We aren't going to slowly 00:17:12.590 --> 00:17:19.931 introduce concepts or techniques or anything else to you. From the day that you 00:17:19.981 --> 00:17:24.285 step foot aboard, the first free use aircraft, 00:17:25.220 --> 00:17:29.779 this is what you are to expect. Very what? Very good. 00:17:39.964 --> 00:17:41.765 Excellent. 00:17:59.000 --> 00:18:01.480 Open for inspection? Yes, sir. 00:18:04.679 --> 00:18:06.480 Very good. 00:18:07.674 --> 00:18:11.914 Seems like I have a very good, competent, 00:18:12.875 --> 00:18:14.674 diverse crew here. 00:18:16.555 --> 00:18:21.194 We aim to please. Right, girls? Yes. Yes. Excellent. 00:18:23.079 --> 00:18:29.215 Excellent. Excellent. Customer satisfaction is our priority. I believe that 00:18:29.266 --> 00:18:33.720 you'll all do well. I believe that this is going to be 00:18:36.119 --> 00:18:37.920 a very successful 00:18:38.195 --> 00:18:44.773 first run. All of you have responded well to the training so far, but I think 00:18:44.823 --> 00:18:46.624 it's about time 00:18:46.994 --> 00:18:53.842 that we move on to the more intensive parts of the training. Free use airlines 00:18:53.891 --> 00:19:00.561 pays you well. You know this. We are able to do that because our tickets are 00:19:00.612 --> 00:19:07.635 very expensive. And our tickets are very expensive because we provide provide an 00:19:07.685 --> 00:19:08.815 extreme 00:19:08.865 --> 00:19:16.310 customer satisfaction routine. I'm going to walk you through the more intensive 00:19:16.361 --> 00:19:23.807 moments of that now. So please, if you would just file up with me, and we could 00:19:23.857 --> 00:19:25.660 begin that process. 00:19:38.575 --> 00:19:43.113 See, there you go. Just like that. Oh, perfect positioning. 00:19:48.099 --> 00:19:51.330 She's doing exactly like they had me. Good 00:19:52.019 --> 00:19:53.819 technique. 00:19:55.140 --> 00:19:56.940 Good rhythm. 00:19:57.779 --> 00:20:01.164 Feel free to incorporate your hands as well. 00:20:02.914 --> 00:20:04.714 Relax. 00:20:09.954 --> 00:20:15.108 So remember, this is not just a solo effort. All of you are a team. 00:20:15.700 --> 00:20:21.546 I'm picking up what I'm putting down. Excellent work. I love the initiative. 00:20:22.019 --> 00:20:29.272 You can feel free to get in there and play with her as well. A lot of customers 00:20:29.323 --> 00:20:34.684 like the duality experience. Mhmm. Okay. Just kind of like 00:20:37.964 --> 00:20:39.887 Everywhere. Yes. Exactly. 00:20:45.220 --> 00:20:47.700 Amazing. We 00:20:50.820 --> 00:20:56.112 aim to please, don't we, ladies? Yes. Excellent. Love the initiative. Love the 00:20:56.161 --> 00:20:57.961 initiative. 00:21:03.234 --> 00:21:07.736 Remember, every customer customer has has different different needs. Needs. 00:21:07.785 --> 00:21:12.528 Mhmm. Mhmm. Every Every customer customer has different levels of satisfaction. 00:21:12.578 --> 00:21:17.383 What works for one may not work with the other. Mhmm. Be sure to ask. Be sure to 00:21:17.432 --> 00:21:22.115 get customer feedback. Mhmm. And make sure that everyone is in agreement about 00:21:22.165 --> 00:21:25.549 the way to best service them. Yes, sir. Yes. 00:21:42.100 --> 00:21:47.306 It's okay if he's, like, blank tongue like that. I always, like, sticking out. 00:21:47.355 --> 00:21:52.561 Demonstrate. Mhmm. Again, this is very dependent Mhmm. On what each individual 00:21:52.611 --> 00:21:57.682 customer may want to experience. It's good that you asked. That's how we get 00:21:57.732 --> 00:22:02.871 good, receptive, responsive feedback. Yes, sir. And I think you two should as 00:22:02.920 --> 00:22:08.260 well interact with each other a little bit more. Feel free to use your mouths on 00:22:08.311 --> 00:22:14.080 each other or feel free to use your hands on each other as well. Excellent. 00:22:14.644 --> 00:22:16.444 Excellent. 00:22:28.500 --> 00:22:36.259 Is that good, sir? Oh, that is amazing. That pace is perfect just like that. Oh, 00:22:48.295 --> 00:22:54.150 did see this in the handbook. Yeah. Oh my gosh. Wait. 00:22:55.190 --> 00:23:00.124 Are you supposed to be touching my nipple like that? Think so. Remember, this 00:23:00.173 --> 00:23:05.042 is a team building exercise. That means that you two are going to be working 00:23:05.092 --> 00:23:10.220 often and in tandem. As a matter of fact, I have something here that will assist 00:23:10.270 --> 00:23:15.009 with team building. So young lady, if you would please bring yourself up a 00:23:15.059 --> 00:23:20.057 little more. That's perfect. You're going to place this into your mouth. Okay. 00:23:20.108 --> 00:23:21.907 At this end. 00:23:22.200 --> 00:23:26.598 Now, this is your coworker. This is your partner. This is someone you're going 00:23:26.648 --> 00:23:28.957 to be working with frequently. 00:23:29.159 --> 00:23:31.000 Go on. Excellent. 00:23:36.524 --> 00:23:42.715 Excellent. In perfect rhythm. And see, this is what makes free use airlines 00:23:42.766 --> 00:23:48.875 work so well. When the whole crew comes together from flight attendants to 00:23:48.924 --> 00:23:51.005 cabin, it all just meshes 00:24:06.024 --> 00:24:10.333 You're actually doing really good. I'm I'm proud of you. 00:24:11.144 --> 00:24:16.686 Excellent. And see, this is exactly what we wanna see from the entire team. 00:24:16.737 --> 00:24:20.660 Mhmm. As a matter of fact, let's see what we can do 00:24:21.740 --> 00:24:26.721 to get you to be a little closer to each other. Young lady, if you would please 00:24:26.771 --> 00:24:28.617 just come up right here. 00:24:30.055 --> 00:24:31.855 Just 00:24:32.295 --> 00:24:39.734 like that, and then open your legs, lean back. Now you may be asked often to 00:24:41.255 --> 00:24:46.500 perform customer service actions with one of your coworkers. There are people 00:24:46.551 --> 00:24:51.452 who just want to see interaction between attendance and may not want any 00:24:51.503 --> 00:24:56.886 attention on themselves. Since we strive so strongly for customer satisfaction, 00:24:56.936 --> 00:25:02.114 that means the whole crew has to come together and work on that. So if you'd 00:25:02.163 --> 00:25:07.778 please perform some customer service on your coworkers, please. Yes, sir. 00:25:11.585 --> 00:25:17.165 And as you're aware, a wide variety of tools become available for all 00:25:17.216 --> 00:25:21.950 attendance. So if you would like to utilize that yourself, 00:25:22.670 --> 00:25:26.439 please feel free. Everything is at your disposal. 00:25:29.335 --> 00:25:31.134 You're 00:25:35.894 --> 00:25:39.494 all doing a fantastic job. Thank you, sir. 00:25:47.259 --> 00:25:49.798 I like the initiative. Excellent. 00:26:17.940 --> 00:26:20.740 Absolutely fantastic. 00:26:22.820 --> 00:26:30.054 Wow. And this this is what part of being a crew is all about. Everyone working 00:26:30.104 --> 00:26:36.403 together as one unit, safe, effective, and with the goal of customer 00:26:36.454 --> 00:26:38.253 satisfaction 00:27:05.610 --> 00:27:11.381 We really do make a great team. Thank you. I absolutely look forward to serving 00:27:11.431 --> 00:27:17.046 with you when this training is done and you get on your first flight. Now 00:27:19.565 --> 00:27:22.045 there is another stage 00:27:22.525 --> 00:27:27.666 of customer satisfaction that is a little more intensive than what we've 00:27:27.716 --> 00:27:33.363 experienced thus far. I'd like to explore that stage with you now and make sure 00:27:33.413 --> 00:27:36.951 that you're really ready to take to the skies. 00:27:38.009 --> 00:27:39.640 Please. 00:27:39.690 --> 00:27:44.730 Let's get the stage up, and let's start with you. Okay, sir. 00:27:46.650 --> 00:27:48.359 I'm 00:27:48.410 --> 00:27:52.835 going to ask you to just come right here. 00:27:53.555 --> 00:27:58.019 Other way. Other way. Careful. Careful. You want to make sure that you're 00:27:58.069 --> 00:28:01.265 paying very close attention to customer needs. 00:28:01.315 --> 00:28:06.589 Let me go forward. Facing me just like this. 00:28:07.710 --> 00:28:11.869 Oh, I see now. Exactly. 00:28:12.829 --> 00:28:15.060 Let me get your hair for you. 00:28:39.630 --> 00:28:42.670 Yes. This is going to be probably 00:28:43.630 --> 00:28:48.474 the most requested customer satisfaction experience. 00:28:51.195 --> 00:28:53.579 I can't wait to get in the air. 00:29:30.720 --> 00:29:36.559 That's my job, sir. Love the initiative. Absolutely love the initiative. 00:29:49.575 --> 00:29:56.607 Really great party. My dad's. Yeah. I said my dad's got her. Yeah. Okay. As the 00:29:56.657 --> 00:29:58.720 in flight entertainment 00:29:58.960 --> 00:30:02.422 for the entire duration, and I mean duration, 00:30:02.720 --> 00:30:07.625 you are doing excellent. Do you have any notes for me or anything? 00:30:07.674 --> 00:30:12.970 I don't know. I don't know. Instructor, what do you think? Honey, I think she 00:30:13.020 --> 00:30:16.404 is doing an absolutely phenomenal job. Yeah. 00:30:17.115 --> 00:30:19.275 Yes. Just keep going. 00:30:22.549 --> 00:30:27.592 Remember if you start to get tired, feel free to ask your coworkers for 00:30:27.642 --> 00:30:29.442 assistance. Yes. 00:30:32.230 --> 00:30:34.029 Oh, fine. 00:30:55.150 --> 00:31:00.038 Should I stroke you deep like this? Or Oh, again, every customer is going to 00:31:00.088 --> 00:31:04.911 have a different satisfaction request. See now this for me personally Yeah. 00:31:04.961 --> 00:31:09.653 Fantastic. Fantastic. Okay. Good. We're doing it, please. Oh, 00:31:13.005 --> 00:31:14.805 boy. 00:31:22.859 --> 00:31:24.660 Oh my gosh. 00:31:30.394 --> 00:31:33.625 Serena, would you like to try and show me? 00:31:34.234 --> 00:31:40.234 You're obviously the a plus student here. I think I could show you some trays. 00:31:40.954 --> 00:31:48.180 Let's try another form of customer satisfaction technique. Excellent. Excellent. 00:31:49.700 --> 00:31:51.500 This 00:31:52.740 --> 00:31:55.432 is another one that is very popular 00:31:55.859 --> 00:31:57.782 with their customer base. 00:32:04.615 --> 00:32:09.015 I think we should have sex. Yeah. Good job, ladies. 00:32:10.660 --> 00:32:13.891 I knew our training would be vigorous, but 00:32:15.220 --> 00:32:17.528 this is really hands on. Yeah. 00:32:30.945 --> 00:32:34.704 How am I doing, sir? Oh, you are doing exactly. 00:32:41.950 --> 00:32:45.335 I think you can handle any rough turbulence. 00:32:46.109 --> 00:32:47.910 I think so too. 00:32:48.430 --> 00:32:53.538 Just remember, pace yourself. Pace yourself. Don't gas out too early. We do 00:32:53.588 --> 00:32:58.767 offer extended flights to The United Arab Emirates, which means fifteen plus 00:32:58.816 --> 00:33:00.817 hours in the air. Oh, wow. 00:33:02.205 --> 00:33:06.915 You wanna make sure that you are available for customer service the entire 00:33:06.965 --> 00:33:08.766 duration of the flight. 00:33:10.039 --> 00:33:14.347 That's very true. I read all about that in the handbook. 00:33:15.720 --> 00:33:19.960 Long flight times mean long endurance. That's true. 00:33:26.914 --> 00:33:28.464 Alright. 00:33:28.515 --> 00:33:30.914 We can now begin 00:33:31.714 --> 00:33:38.624 the next step of the training. If you ladies will please follow me, and we can 00:33:38.673 --> 00:33:43.670 get through a screening area customer service expertise. 00:33:51.029 --> 00:33:56.355 Alright, Emily. So this is going to be in reference to some of the other areas 00:33:56.405 --> 00:34:01.800 in which customer service is required. I think I read this on page five. Right? 00:34:01.850 --> 00:34:06.832 Exactly. Seven. Page seven? You're you're looking at the handbook. You're 00:34:06.881 --> 00:34:12.001 understanding the material. Yeah. That's the important thing. Yeah. This is 00:34:12.050 --> 00:34:13.851 important. 00:34:14.019 --> 00:34:15.820 Excellent. 00:34:17.460 --> 00:34:22.382 It kinda matches like that homework we did the other day. Right? 00:34:24.295 --> 00:34:29.268 Think you're really starting to get a good grasp of the material as it's 00:34:29.318 --> 00:34:34.010 written, but the important part is the material in execution. 00:34:39.340 --> 00:34:44.460 Are we with the best trainees you've ever had? Oh, by a mile. 00:34:46.460 --> 00:34:49.536 You have all been absolutely phenomenal. 00:34:50.885 --> 00:34:56.010 Yeah. Like, she was teaching me how to, you know, kiss the other day. So it's 00:34:56.060 --> 00:35:01.387 Okay. Well, I mean, I would love to see more of that in Mhmm. In use and more in 00:35:01.437 --> 00:35:06.630 in practicality. Okay. You know, you've you've clearly learned a lot, but, you 00:35:06.679 --> 00:35:12.007 know, the thing about it is that there's always more. There's always more learn. 00:35:12.056 --> 00:35:13.902 Right? Exactly. Exactly. 00:35:14.869 --> 00:35:17.255 That's what I was telling them. 00:35:18.855 --> 00:35:23.780 Serena was helping us also study. We're just trying our hardest. We wanna make 00:35:23.831 --> 00:35:28.757 sure we impress you. Well, you can color me impressed. You know, we're closing 00:35:28.807 --> 00:35:33.733 in on the end of this module as well, and I think I could all recommend you to 00:35:33.783 --> 00:35:38.389 progress even more in the apprenticeship. You've all been doing fantastic 00:35:38.440 --> 00:35:41.670 things. Ladies, my peanut butter. Yes. Is. 00:35:57.285 --> 00:36:05.338 Oh, yeah. Yeah. Oh, that's a good one, Alexis. We only aim to please. We only 00:36:05.389 --> 00:36:07.809 aim to please. Exactly. 00:36:09.170 --> 00:36:14.512 You know, a customer may not remember your name, but they will remember the 00:36:14.563 --> 00:36:17.871 experience that you provided them. Exactly. 00:36:22.054 --> 00:36:24.454 Oh, yeah. Fuck. 00:36:50.394 --> 00:36:52.195 Such a good girl. 00:36:53.400 --> 00:36:56.039 She was such an amazing girl. Yes. 00:37:15.594 --> 00:37:18.594 And you should spit on me, Alexa. Yeah. 00:37:19.780 --> 00:37:26.500 Spit is always recommended. Yeah. Just like that. Yeah. Oh, fantastic. 00:37:29.139 --> 00:37:32.420 Goes right back to teamwork, cooperation, 00:37:33.785 --> 00:37:38.478 and working as a unit to achieve customer satisfaction. Yeah. 00:37:44.664 --> 00:37:46.905 That's so good. Oh, yeah. 00:37:48.960 --> 00:37:55.981 Now, young lady, we could start your part of this module here if you two would 00:37:56.032 --> 00:37:59.840 like to switch. Let's get you up. Perfect. 00:38:01.359 --> 00:38:06.436 See, you already know instinctually exactly. I studied everything. 00:38:07.394 --> 00:38:10.914 Oh, seems like 00:38:34.625 --> 00:38:41.807 Don't forget to spread your open. Gonna make sure the guest feels nice and 00:38:41.857 --> 00:38:49.333 pleased, nice and deep in her pussy. Nice and welcome. Yes. Nice and welcome. 00:38:49.383 --> 00:38:50.184 You're 00:38:49.969 --> 00:38:54.963 learning so much. Are you proud of us, Serena? I'm so proud. You guys are doing 00:38:55.012 --> 00:38:56.813 so much better. 00:38:59.324 --> 00:39:05.199 Yeah. I think once we iron out the little things about uniform and appearance 00:39:05.249 --> 00:39:11.405 and all of that, you have the customer satisfaction portion just down perfectly. 00:39:26.875 --> 00:39:31.432 It's important to make sure that they're visually stimulated as much as they 00:39:31.483 --> 00:39:33.282 are physically. Oh, 00:39:45.119 --> 00:39:47.889 He's every body part just like that. 00:39:58.085 --> 00:40:05.172 Aim to please. We aim to please. That's the previous airline's motto. Yes. Yes, 00:40:05.222 --> 00:40:07.023 ma'am. 00:40:23.549 --> 00:40:30.025 You're doing so good. Thank you, Serena. You cut it so well. I try. 00:40:46.099 --> 00:40:50.715 You're spraying her open. Right, Alexis? Yeah. Don't forget. 00:41:06.400 --> 00:41:08.199 Fuck. 00:41:11.360 --> 00:41:13.159 Serena. 00:41:15.804 --> 00:41:19.804 Oh, fuck. Yeah. You always please the best, Serena. 00:41:21.885 --> 00:41:26.981 Oh my god. It's really hard for them. You were so hard. You got all a's in all 00:41:27.031 --> 00:41:31.570 of our training classes. Alright. Let's do one more switch. 00:41:32.059 --> 00:41:33.860 Feel 00:41:34.059 --> 00:41:37.829 pumping. You're perfect. Okay. Right there. Okay. 00:41:40.380 --> 00:41:45.572 And just lay down with you? Yeah. Just lay down I don't if I read this in the 00:41:45.621 --> 00:41:51.018 handbook. Oh, I mean, sometimes a customer will have a special request, a custom 00:41:51.067 --> 00:41:56.123 order. Okay. Something along those lines. Oh, I see. So you just have to be 00:41:56.173 --> 00:42:01.711 prepared. And ready? Prepared and ready to respond to whatever scenario. 00:42:02.010 --> 00:42:03.856 You gotta watch closely. 00:42:13.755 --> 00:42:15.554 Oh, yeah. Really good. 00:42:17.355 --> 00:42:20.905 I think she's gonna be the spitter of our group. 00:42:20.954 --> 00:42:22.800 She is white. One today. 00:42:26.890 --> 00:42:32.016 Yeah. I hear lube up all the time. Are you sure? Yes. With the altitude changes 00:42:32.065 --> 00:42:34.911 and pressure changes. That's so true. 00:42:44.545 --> 00:42:50.510 Lady's grabbing his balls. Right? Oh, yes. They are doing amazing job of them 00:42:50.560 --> 00:42:52.094 as well. 00:42:52.144 --> 00:42:55.119 Oh, gosh. Yeah. With this oh. 00:43:02.239 --> 00:43:06.000 Yes. That's good. Yeah. All hands on deck. 00:43:08.239 --> 00:43:14.148 This is how you provide a plus customer satisfaction experience. This is what 00:43:14.198 --> 00:43:19.304 makes for you, Sarah Wannes, different than the competition. Yeah. 00:43:28.000 --> 00:43:33.083 Nice and slimy for you. Right, sir? Oh, absolutely. You're all doing a 00:43:33.133 --> 00:43:34.932 fantastic job. 00:44:24.139 --> 00:44:27.831 You're such a good instructor too. We got lucky. 00:44:29.019 --> 00:44:34.918 You know, part of the process is making sure that you know what the customer 00:44:34.969 --> 00:44:41.074 wants so that you can further instruct your attendance on what they need. But, 00:44:43.789 --> 00:44:50.476 of course, sealing the deal is the most important part. Why don't I get all of 00:44:50.526 --> 00:44:52.326 you ladies 00:44:52.670 --> 00:44:56.269 right over here 00:44:58.594 --> 00:45:05.097 So that way, I can show you the ultimate customer service experience. Lex, if 00:45:05.147 --> 00:45:11.309 you'd like to join me, please, while we observe these two beautiful young 00:45:11.359 --> 00:45:13.159 ladies. 00:45:29.644 --> 00:45:37.193 You did warn us about heavy loads. Oh, yes. It is part of the job, but I knew 00:45:37.243 --> 00:45:43.164 that these ladies would be more than capable of handling it. 00:45:44.650 --> 00:45:46.449 Excellent work 00:45:46.889 --> 00:45:50.039 with your first day of the apprenticeship, 00:45:50.090 --> 00:45:55.704 and I look forward to serving with you Yes, on free use, Sarah. Yes, sir.